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Terms & Conditions
All communications with customers are treated confidentially. No document, file or email will be disclosed to another party outside Fablab Inc. or its subsidiaries without the written permission of the client.
Fablab Inc. provides various services to its clients:
Rapid Prototyping: prototype parts manufactured from 3D files supplied by the customer. These parts are made of materials that can mimic the properties and dimensions of the final part, but not generally for production.
Manufacturing: Fablab Inc. provides functional parts manufacturing service with digital additive manufacturing technology. Fablab Inc. can also act as an intermediate for the part manufacturing.
Reverse engineering: The process of scanning a real object to create a 3D computer image of the object in question.
Research and development (R & D): Design and manufacturing of functional prototypes, such as processes or systems according to customer specifications.
The following policy does not apply to R & D; it is decided case by case, in agreement with the customer.
Once the order confirmation has been received by Fablab Inc., electronically or otherwise, the order is considered firm. However, it can be canceled if no work has yet been carried out on the parts or files.
The customer may make a choice of color for some materials, provided that the color is available, and/or stock. Fablab notifies the customer if a color is not available and will offer an alternative.
A control with a color choice "no preference" will be printed with the material available in the machine at the time of printing. The color tone can also vary within a room.
Fablab Inc. reserves the right to refuse an order. The reasons for this refusal may be technical for instance (without limitation).
The deadlines indicated by the website are approximate deadlines and indicate the usual times per batch of production. For example, if the order exceeds the capacity of the machine, it will take more than one batch to finalize the order. Thus, it typically takes 6 business days (2 business days for a rush order) for a batch and 1 to 2 business days for each additional batch.
Deadlines are counted for an order placed one working day before 14h: for any order placed after 14h, the deadlines are counted from 9am the next working day. Thus, for an order placed on Friday at 15h, the count will start on Monday at 9am.
In the case of rapid prototyping, parts are provided only as a geometric representation of designs provided by the customer and are not intended for functional testing unless otherwise specified in the quote. Fablab will do its best to respect the estimated shipping date.
In the case of additive digital fabrication, specifications of tolerance and strength of materials are provided by the manufacturers of equipment in possession of Fablab. All the information about the materials and technologies are available on Fablab's or manufacturer's website.
In the case of reverse engineering, Fablab ensures consistency between the part supplied by the client and the computer model upto ± 0.005". No warranty is provided for a 3D scan alone.
All rights, including all copyrights, patents, trade secrets and trademark rights (defined as "intellectual property") developed by the customer remain the property of the latter and Fablab will respect it.
Fablab and its affiliates recognize and accept that all specifications, documentation, and communications that refer to documents submitted by the customer may contain valuable proprietary information, ideas and customer expressions ("Confidential Information"). Therefore, Fablab will take all necessary precautions (and will require from its employees and affiliates the same precautions) to keep the information confidential and not use or disclose such confidential information except those necessary to perform the requested services . The above obligations on confidentiality do not apply to information held by Fablab or its affiliates prior to disclosure by the client or the information developed by another party, or to information that is generally accessible publicly or to any disclosure required by law or by court order.
Customer acknowledges the following limits of the technologies used:
- Parts made by rapid prototyping or additive digital fabrication is not an exact replica, but only a geometric representation that is not accurate in terms of precision, material composition and surface quality.
- Pieces made by rapid prototyping or additive digital fabrication are mainly for visual purposes and are not guarantees for functional testing, tooling or materials or any real use.
- Any use that the customer can make a prototype is fully responsible for it.
The Customer warrants that (a) it has the right to supply part specifications to Fablab and its affiliates; (b) the use by Fablab or its affiliates of specifications and other documents provided by the customer to produce a prototype does not violate or infringe any intellectual property of a third party, and (c) any software or file customer supplied to Fablab and its affiliates will be free from viruses, Trojan horses or other dangerous data.
The customer agrees to indemnify, defend and hold harmless from any responsibility Fablab and its directors, officers, employees and affiliates from any and all losses, liabilities, damages and expenses (including reasonable attorneys' fees and costs) that they may suffer due to any and all claims, demands, actions or other proceedings made or incurred by a third party against one of them and resulting from (i) any claim that the specifications, prototypes or other materials provided to a company affiliate as part of an attack order on the intellectual property of a third party, or (ii) any use of a prototype by the Customer or its employees, agents or subcontractors.
Fablab, or its affiliates can not be held responsible for the disclosure of confidential information to the extent that such infringement is caused by external factors beyond their control, including, without limitation, in case of war, terrorism, natural disasters, or encryption failure during communication.
These Terms and Conditions are governed by the laws of Quebec. Any dispute arising from these Terms and Conditions, including disputes relating to the validity of it, and any disputes related to the use of Fablab service, website or ordered and delivered models should be brought to the courts of Quebec.